‘Getting Smart’ on Out of Class Student Support Services

Check out the latest Getting Smart Bundle on ‘Out of Class Student Support Services’ in collaboration with Fidelis Education. This 5 blog series takes readers through the biggest challenge in higher education: how can we take luck out of the HigherEd equation and ensure systematically that every student find THEIR purpose, develop THEIR path and develop THEIR support network of people to support them to succeed in school and in life thereafter?

Download the bundle here.

Or, find the individual pieces here:

Somebody Else’s Problem [via Inside Higher Ed]

September 12, 2016


“Report finds initiative fatigue and a lack of accountability, among other obstacles, are preventing colleges from improving student outcomes.”


Academic leaders say all the other colleges and universities out there are responsible for why higher education is delivering less value than it did 10 years ago, an upcoming report found. Their own institutions, they say, are doing even better than before.

The report, based on a survey of 218 high-ranking administrators — including presidents, vice presidents and provosts — at private and public two- and four-year institutions, explores the barriers preventing colleges from improving student outcomes. The report, which will be published Sept. 29, suggests many colleges are struggling with a “bystander effect”: everyone is responsible for improving student outcomes, so no one takes ownership of it.

Eduventures, the Boston-based research and consulting firm behind the report, gave Inside Higher Ed an advance look at the findings. James Wiley, a principal analyst at the firm who wrote the report, said the survey responses suggest a “misalignment” between how college leaders view the work taking place at their own institutions compared to higher education more broadly.

“The overarching takeaway is that it’s very unclear what ‘student outcomes’ means,” Wiley said in an interview. Without a clear sense of which metrics they should be looking at to determine how students are performing, colleges are creating uncertainty around what technology could benefit students and who should be responsible for managing that work, he said.

The report identifies five obstacles hindering colleges from improving student outcomes, ranging from a lack of focus on teaching quality to organizational barriers. But the attitudes expressed by college leaders also raise questions about whether they feel the push to improve higher education should start on their own campuses.

About half of respondents said the value offered by their own institutions is much or somewhat higher than a decade ago. Another quarter said it is roughly the same. Asked to rate higher education as a whole, about three-quarters of respondents said the value has decreased or remained the same.

The split in some ways resembles the difference between the disapproval voters feel about Congress versus the high marks they give their own representative, Wiley said.

The same finger-pointing emerges when looking at who college leaders say should be most directly responsible for student outcomes. The No. 1 answer, selected by more than 40 percent of respondents: everyone. Less than a quarter of respondents each picked a more specific answer, such as a provost or a vice president of student success.

Wiley said he was surprised that nearly half of the senior academic leaders surveyed couldn’t point to a single individual or office in charge of improving student outcomes. “If you don’t own it, then who does?” he said.

The lack of clearly defined leadership roles may stem from the fact that many academic leaders feel their institutions are stretched too thin. The top organizational barrier preventing colleges from improving student outcomes, according to 63 percent of respondents, is initiative fatigue — that they simply have too many pilots and projects going on to focus. Budget constraints placed second on the list, with slightly less than half of respondents naming it their top barrier.

“What I’m sensing is a bit of a vacuum,” Wiley said. “Leaders are pulled in all directions, and if there’s no real ownership or space to do anything, then what fills that void?”

Gunnar Counselman, CEO of the ed-tech company Fidelis, who worked with Eduventures on the report, said he often hears about initiative fatigue from his customers. The company supplies learning relationship management software to colleges.

“Higher education is drowning in initiatives right now,” Counselman said in an interview. “What’s happened in the last 10-12 years is that higher ed has recognized that what got them here is not going to get them there. They’ve recognized that they’re going to have to change, and as a result of that … they’ve put a dozen initiatives in the water.”

College leaders are also uncertain about what kind of technology they need to invest in to improve student outcomes, the survey found. A majority of respondents (56 percent) said their top priority for investing in technology is to boost admissions and enrollment, compared to about one-third (37 percent) who picked improving student outcomes.

Read the article here.

Superb Crew Names Fidelis as Leader in LRM

Published by Superb Crew, May 23, 2016

The San Francisco Bay Area based Fidelis Education delivers a combination of software and consulting to help schools stand up out-of-class student success services to maximize student success. The company is pioneering Learning Relationship Management (LRM). With its community partnerships feature set, Fidelis aims to change the game by enabling companies and schools to establish partnerships so that each can play their role in filling the skills gap. Below is our interview with Gunnar Counselman, CEO of Fidelis Education:


Q: How would you describe Fidelis Education in your own words?

A: Fidelis Education is the pioneer of the emerging category of education technology called Learning Relationship Management (LRM). We deliver a combination of software and consulting to help schools stand up out-of-class student success services to maximize student success.

Q: What is Learning Relationship Management (LRM)?

A: LRM fills the gap between a Learning Management Systems and Student Information Systems by acting as the operating system for out-of-class student success support services. Specifically those services include mentoring and advising, tutoring, social-emotional learning, community and employer engagement.


Q: What advantage does Fidelis have over its competitors?

A: Our product is furthest along, we were first to market, have the most well-developed consulting and implementation services. We think we have the widest and most diverse customer base/users, and spans k12, corporate, and higher education.

Q: More generally, how do you see the education technology landscape developing, and where do you place yourself in the industry?

A: Old edTech was focused on content. The future is going to be about releationships.

Research and common sense agree that people learn best in the context of relationships. Specifically their relationships to a motivating purpose for their education, a clear pathway of credentials and a community of support. In order to provide students with these, schools need to change their internal structures to support coaching and mentoring. This type of change requires effort and resources, so what we are currently seeing is that education technology is a wave that a few innovative schools have caught first, and following just behind are schools that aren’t natural innovators, but that are driven by a desire to drive real outcomes for students.


Q: What can we expect from Fidelis Education in the future?

A: You can expect that Fidelis will continue to lead the Learning Relationship Management (LRM) movement. We’re expecting that our new community partnerships feature set will really change the game by enabling companies and schools to establish partnerships so that each can play their role in filling the skills gap, which we think is probably the biggest challenge in education.

Find the original published interview here: http://www.superbcrew.com/fidelis-education-leads-the-learning-relationship-management-lrm-movement/